Returns & Exchanges

Changed your mind? Start your return in the portal below. You will need your order number and the email address you ordered with.

Pick how you want it back

Most value

Store credit

Free return label, plus 15% bonus credit on top of your item value.*

Free label

Exchange

Free return label. Swap for another size or colour and we ship the replacement out.

Fee applies

Refund

Back to your original payment method. The return shipping fee is deducted from your refund.

Before you start

  • Start your return within 14 days of delivery.
  • Items must be unworn, unwashed, and unaltered.
  • Original condition with all tags and packaging intact.

Return shipping costs & options

Region Refund Store credit Exchange
Germany (Domestic) RefundFee deducted

DHL label included, fee deducted from your refund.

 Store creditFree label+15% bonus*

Free DHL label plus 15% bonus credit.*

 ExchangeFree label

Free DHL label.
EU RefundFee deducted

Pre-paid label, fee deducted in the return portal.

 Store creditFree label+15% bonus*

Free pre-paid label plus 15% bonus credit.*

 ExchangeFree label

Free pre-paid label.
United States, United Kingdom, Switzerland & International RefundFee deducted

Pre-paid label, fee deducted in the return portal.

 Store creditFree label+15% bonus*

Free pre-paid label plus 15% bonus credit.*

 ExchangeFree label

Free pre-paid label.

We always route your return to the cheapest option available, so the exact refund fee depends on your country and parcel. You will see it in the portal before you confirm.

*Bonus credit does not apply to orders paid with store credit or gift cards.

Return portal

Germany (domestic orders)

Germany return portal

Return portal

EU, United States, United Kingdom, Switzerland & International

International return portal

Questions? Email support@perplex.store and we will come back to you within one business day.